Liezel Grows a Successful Bag Business with Excellent Customer Service

Name of Business: Maswerte Bags Warehouse

Nature of Business: Retail of Bags

Country: Philippines

After the pandemic, Liezel lost her online services clients. She needed a new way to provide for herself. After receiving a bag from a friend, she felt inspired to sell similar products. Liezel found a good supplier and began selling her bags live. She has found that through live selling, she has better interaction with customers and can better engage with their questions.

Leizel focuses on her customers and treats them with warmth and care. This level of customer service has helped her establish repeat customers.

Liezel’s business has become so successful that her husband resigned from his work at a logistics company to help her business grow. She recognized that in order to grow even more, she needed to hire additional workers to help her with marketing and operations. She hired three additional employees and calls them her “angels.”

By learning how to start and grow a business through Academy training, Leizel and her husband can now provide for their children. Their business has blessed them not only financially but also spiritually. Liezel has learned the values of perseverance, overcoming shyness, taking risks, and working in faith.